Regional Operations Coordinator

Overview

Salary

Earnings in the range of $60,000 to $70,000 per year

Personal and professional growth often requires stepping out of one's comfort zone, an opinion that I can confidently confirm through my experience and education

Schedule

The business's daily operations run from 9 in the morning up until 5 in the afternoon from Monday through Friday

Sat/Sun off

The position demands on-call and after-hours availability, with the expectation of being on-call for weekends or holidays four times per annum and on-call for up to two holidays annually.

The regional operations supervisor would be responsible for managing the activities of our branches situated in Bloomington, Crawfordsville, Franklin, Martinsville, and Terre Haute

The ideal candidate for the Regional Operations Supervisor must possess an excellent work ethic, demonstrate strong leadership, and provide a passion for community service. The candidate will play a vital role in building and leading a high-performing team, driving operational efficiency, and consistently providing a high and quality level of care for our members. Also, the chosen candidate will have experience in handling high-level operations, excellent communication skills, and a proven ability to work with a diverse range of stakeholders.

Responsibilities

Essential Functions:

Reasonable adjustments may be put in place to help individuals with disabilities accomplish required duties.

• By modelling constructive behaviours, such as strong communication skills and attention to detail, you can help your team achieve high standards
• Source, train, administer, and facilitate a group of Office Coordinators operating in various regions
• Provide opportunities for new employees to shadow senior employees and participate in team-building activities. This will help them to build relationships with their colleagues and get a better sense of the company’s culture
• Providing opportunities for learning and development is a crucial part of building a high-performing team
• Keep a watchful eye on the daily functioning of all assigned sites
• Hold consistent meetings with your employees, evaluate their accomplishments, and offer specific recommendations for improving their work
• Juggle multiple tasks while ensuring that regional and state-specific KPIs, including census, engagement, retention, scheduling, growth, and P&L/budget, are consistently achieved
• Act within authorized parameters, while upholding professional obligations and complying with regulatory requirements
• Oversees all aspects of office scheduling including room bookings, employee shift patterns, and client appointments to ensure maximum productivity
• Guarantee that there is plenty of direct staff to cover the office or schedule during leave or unplanned absences
• Guarantee the implementation and assimilation of all regulations, methodologies, and processes in all specified areas
• Maintaining health and safety requirements where necessary showcases a company's commitment to employee well-being and can enhance its reputation
• A crucial responsibility of your job is to supervise supply orders and make sure that all required equipment and furniture purchases are processed on time and efficiently
• Monitor the operational processes to check compliance with quality requirements
• Guarantee the success of new location launches by strategically carrying out recruitment, community engagement, and operational logistics
• Make sure the closure of offices is conducted appropriately
• Collaboration with the regional leadership involves relevant assessment to identify what needs to be done. Every action taken during the collaboration should be subject to consideration and conscious thought. Regular assessment will ensure that the most efficient approach is always taken
• Work to prepare site visits to meet the regulations set forth by the state, accrediting agencies, and managed care providers
• Effective communication during the feedback process helps to ensure that all parties have a clear understanding of the issue and the organization's response

Other Duties and Responsibilities:

• Take a proactive approach to community outreach by distributing written materials like pamphlets, flyers, and brochures and engaging with community stakeholders through regular meetings.
• Extra Tasks to Manage

Qualifications

Knowledge, Skills, and Abilities:

• Optimizing productivity requires effective task management and prioritization, enabling you to stay focused on the most essential tasks and achieve more in less time
• Sharp focus on details and competence in handling confidential and extremely delicate information
• The ability to communicate with clarity, confidence and cultural sensitivity is a significant attribute of a person with strong written and spoken communication skills
• Proficient in making discerning choices and possessing the initiative to act
• Leaders who champion innovation inspire those around them to think outside the box and push boundaries
• Proficient in multitasking and managing multiple projects
• Well-versed in using Google Docs, Sheets, Drive, Email, and has the ability to swiftly resolve minor technological hindrances
• Manifesting capability in employing good judgment and functioning effectively with minimal supervision
• Aptitude in managing confidential information, which is essential for the benefit of the organization, and for the professional and personal interests of its staff and members.
• Complying with the Professional Code of Conduct is a fundamental requirement for all industries and professions
• The ability to contribute to organizational success can be measured by demonstrating a positive impact on key performance indicators
• A leader must also foster an environment of trust and confidence in team members' abilities. This boosts team members' confidence in their work and motivates them to work harder towards achieving the team's goals
• The ability to resolve issues autonomously or as part of a group is a critical trait necessary for success in today's fast-paced working environment
• Interdepartmental liaison: You possess the skillset to effortlessly integrate various teams and departments towards a common objective. You excel at cultivating strong relationships and establishing a collaborative environment for everyone.
• Your well-being relies on encouraging conversations and active involvement is important to you
• A trailblazing thinker: You can pave a new path and develop innovative solutions. You take pride in thinking in pioneering, trailblazing ways.

Qualifications & Requirements:

• While a Bachelor's degree is favored, candidates with a corresponding balance of education and experience are likewise considered
• The candidate offers extensive experience managing multi-site operations for over 4 years, making them a valuable addition to the team
• Relevant experience in healthcare, retail, or hospitality is a preferred qualification for this role
• An applicant must be comfortable with a mix of duties, including extensive travel up to 60% of the time across all office locations, for this hybrid job position
• Consistent, reliable internet and phone services with fast download and upload speeds of at least 50M/10M, along with a robust WiFi signal, are critical for remote work to ensure productivity and connectivity from your remote location
• Meeting the pre-employment eligibility criteria and adhering to the relevant state and job-based regulations is mandatory for all potential employees who undergo background screening. The prerequisites might consist of fingerprinting, drug testing, health assessment, and CPR/First Aid, among other state-specific requisitions.

Connect With Us!

If you don't feel prepared to apply, contact us to express your interest for future evaluation.