Area Operations Supervisor

Overview

Salary

Earnings in the range of $60,000 to $70,000 per year

From my expertise and educational background, I have come to understand that innovative thinking is essential in finding creative solutions to complex problems

Schedule

The weekdays are reserved for the business's operations with their operating period of 9 in the morning to 5 in the afternoon

Sat/Sun off

The candidate must be willing to work on-call and after-hours to fulfil the duties of this position, with the expectation of being on-call for weekends or holidays four times annually and for a maximum of two holidays per year.

Our offices in Bloomington, Crawfordsville, Franklin, Martinsville, and Terre Haute would come under the oversight of the regional operations supervisor

The Regional Operations Supervisor position at Groups is a crucial cog in the wheel of the organization as it seeks to provide the best care possible for our members across various locations. The role requires a candidate that can build and lead teams effectively while ensuring optimal operational efficiency. The Regional Operations Supervisor will work collaboratively with the Clinical Supervisor, senior management, and direct reports to provide impeccable service delivery consistently. The selected candidate will report to the Associate Operations Director or Operations Director, depending on the region.

Responsibilities

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Being an influential figure in your office can support your colleagues in performing well and adapting to change
• Recruit, educate, oversee, and assist a group of Office Coordinators operating in numerous sites
• Utilize a variety of resources such as videos, presentations, and online training modules to make the onboarding process more engaging and interactive. This will also ensure that the information is easily accessible and can be accessed at any time
• Providing ongoing training to direct reports based on their needs can help them stay up-to-date with the latest information and techniques
• Supervise and coordinate day-to-day operations in all relevant facilities
• Organize routine discussions with direct reports, appraise their work, and provide them with constructive feedback to help them acquire new skills
• Juggle multiple tasks while ensuring that regional and state-specific KPIs, including census, engagement, retention, scheduling, growth, and P&L/budget, are consistently achieved
• Work within the limits of provided authority, ensuring compliance with relevant professional standards and regulations
• Responsible for creating and maintaining office schedules that are well-balanced and that facilitate optimal productivity and service delivery
• Guarantee adequate coverage for the office or schedule, accounting for any unexpected absences or planned PTO among the direct team
• Confirm that all rules, protocols, and workflows are implemented and welcomed in all assigned stations
• By following health and safety requirements where necessary, companies can promote a positive working culture, which can lead to increased morale and job satisfaction
• As an overseer, you will be required to ensure that supply orders and furniture purchases are being carried out efficiently and effectively
• Assess the performance of operations to guarantee adherence to established quality metrics
• Guarantee the success of new location launches by strategically carrying out recruitment, community engagement, and operational logistics
• Manage the termination of office operations when needed
• A useful step in collaborating with regional leadership is to engage in regular discussions with them. These discussions can revolve around strategic planning, implementation updates, and performance measurements. They will work to ensure a consistent and productive relationship
• Help to conduct audits of facilities for adherence to state licensure requirements, accrediting body mandates, and managed care provisions
• Responding to elevated feedback demonstrates that the organization values input and is committed to addressing concerns

Other Duties and Responsibilities:

• Engage in community outreach initiatives that involve the distribution of written materials like brochures and flyers and conduct meetings with various stakeholders.
• Further Assignments to Undertake

Qualifications

Knowledge, Skills, and Abilities:

• By mastering your ability to manage and prioritize tasks effectively, you can significantly improve your productivity and achieve greater success in all aspects of your life
• Rigorous scrutiny of particulars and acumen in managing confidential and exceptionally sensitive information
• Being capable of communicating clearly with a high level of confidence all while remaining sensitive and respectful to cultural differences is a key aspect of strong written and verbal communication skills
• The ability to make astute decisions and the willingness to take charge
• Leaders who champion innovation inspire those around them to think outside the box and push boundaries
• Adept in managing multiple duties simultaneously
• Knowledgeable in operating Google Docs, Sheets, Drive, Email, as well as has the ability to solve minor technological quandaries
• Having the aptitude to employ discretion and complete tasks competently while working under broad supervision
• The skill to handle and protect confidential information that is crucial to the success of the organization, and the welfare of its members and employees.
• Comprehension and adherence to the Professional Code of Conduct is a critical aspect of any profession
• It is important to have a clear focus on achieving measurable results in order to demonstrate the impact of one's contributions to the organization
• Leading and motivating a team to achieve set objectives is easier said than done. A successful leader must inspire and energize their team so that they operate in a conducive working environment
• Independent problem-solving abilities combined with being an effective team player are skills that companies highly value in their employees
• Collaboration virtuoso: You're a natural talent at unifying different factions of the organization in pursuit of a shared goal. You have a gift for developing strong bonds and promoting a culture of teamwork across the company.
• Your well-being relies on encouraging conversations and active involvement is important to you
• A revolutionary mind: You have the potential to revolutionize and transform the status quo with fresh solutions. You enjoy thinking in revolutionary, ground-breaking ways.

Qualifications & Requirements:

• Though a Bachelor's degree is favored, the employer also accepts applications from candidates with a comparable mix of education and experience
• The candidate's 4+ years of experience managing multi-faceted operations at diverse locations are extremely relevant to this position
• Prospective candidates with experience in healthcare, retail, or hospitality are strongly encouraged to apply
• An applicant must be comfortable with a mix of duties, including extensive travel up to 60% of the time across all office locations, for this hybrid job position
• Access to Internet and phone services that provide fast download and upload speeds of 50M and 10M, respectively, as well as a strong WiFi signal from your remote work location are essential to maintain work efficiency while working remotely
• It's crucial to abide by the pre-employment criteria and meet all the applicable mandates for state-specific and job-related background screening. This will require the candidates to undergo several measures, including fingerprinting, drug testing, health screening, and CPR/basic first aid, among others.

Connect With Us!

If you feel unprepared to apply, feel free to connect with us for future consideration.