Customer Service Associate

Company Overview:

Ace Hardware offers more than just a job it provides a meaningful and rewarding career. As a valued member of the team, you will help deliver exceptional service that supports Ace Hardware’s mission to provide helpful solutions and a friendly customer experience.

Role and Responsibilities ofCustomer Service Associate:

As a Customer Service Associate (Part-Time, Full-Time), you will support daily operations by assisting customers with their needs, ensuring positive in-store experiences, and handling transactions accurately. Your focus will be on creating lasting customer relationships and contributing to a welcoming retail environment.

• Tactfully and pleasantly address customer issues, seeking assistance before denying service
• Maintain awareness of all current promotions and advertisements
• Accurately and efficiently process customer transactions
• Maintain a balanced cash drawer during shift operations
• Solicit customers to sign up for the Ace Rewards program or open a membership if they don’t already have one

Required Skills and Experience ofCustomer Service Associate:

• Strong communication and interpersonal skills
• Customer-focused mindset with a solution-oriented attitude
• Ability to handle cash and card transactions accurately
• Attention to detail and willingness to seek help when needed

About Ace Hardware:

Ace Hardware is more than just a retail brand it’s a community of professionals committed to excellence, service, and purpose. With a strong focus on growth, fulfillment, and making a positive impact, Ace Hardware offers a place where you can thrive and build a rewarding career.