Regional Operations Lead

Overview

Salary

Salary in the range of $60k to $70k per annum

Through my expertise and academic knowledge, I can confirm that acquiring effective time management skills can enhance productivity and efficiency

Schedule

You can visit or contact the business from 9 AM to 5 PM, Mondays through Fridays

Sat/Sun off

The position calls for availability during non-business hours, with an obligation to work on-call for weekends or holidays four times yearly and on-call for a maximum of two holidays annually.

A regional operations supervisor would be responsible for overseeing the operations of offices situated in Bloomington, Crawfordsville, Franklin, Martinsville, and Terre Haute

The main objective of the Regional Operations Supervisor position is to ensure operational efficiency within the assigned region/state. As such, the role comes with significant responsibilities, including leading mentorship and vision-casting to direct reports to enable optimal internal communication. Additionally, the chosen candidate will be tasked with identifying opportunities in the implementation of technology or process improvements that could elevate the organization's operational efficiency. The Regional Operations Supervisor will also represent the organization in the assigned region/state in relevant meetings and collaborate with cross-functional teams.

Responsibilities

Essential Functions:

Adaptable arrangements may be implemented to enable people who have disabilities to carry out crucial responsibilities.

• Being an influential figure in your office can support your colleagues in performing well and adapting to change
• Hire, instruct, manage, and encourage a team of Office Coordinators spanning multiple regions
• Utilize a variety of resources such as videos, presentations, and online training modules to make the onboarding process more engaging and interactive. This will also ensure that the information is easily accessible and can be accessed at any time
• New employees need guidance and support when they start a new job, and offering direct in-person assistance can help them feel more confident and settled
• Take charge of the daily operation of all allocated locations
• Arrange regular check-ins with your staff, evaluate their work, and give them productive feedback to help them grow
• Ensure that all general tasks are carried out efficiently and effectively while maintaining an eye on regional and state-specific KPIs, including census, engagement, and retention rates
• Conduct tasks in line with the given authorization, observing relevant professional standards and regulatory obligations
• In charge of managing and maintaining the office's capacity to accommodate the needs and demands of its clients and employees
• Ensure that there is enough staff to cover the office or schedule appropriately for any departures or absences among the direct team
• Make certain that all procedures, policies, and workflows are put into effect and embraced in all allocated establishments
• It is imperative to adhere to health and safety protocols where necessary to prevent harm to employees and customers alike
• The actual supervision of supply orders as well as other essential equipment and furniture acquisitions is important to ensure an efficient flow of operations
• Carry out audits on the operations department to assess adherence to quality parameters
• Ensure the success of new location launches by taking care of operations needs, recruitment, and community outreach
• Supervise the dismantling of offices when appropriate
• It is imperative to cooperate with the regional leadership to achieve optimal results. One effective way to achieve this is by collaborating with the local management team. This collaboration will provide insights into the region's operations and enable the determination of the best approach
• Assist in the preparation of onsite inspections for compliance with state regulatory guidelines, accreditation standards, and managed care expectations
• Responding to elevated feedback demonstrates that the organization values input and is committed to addressing concerns

Other Duties and Responsibilities:

• Demonstrate proactive outreach by engaging with community members through the distribution of written materials such as brochures and flyers, as well as regular meetings with stakeholders.
• Tasks Beyond the Job Description

Qualifications

Knowledge, Skills, and Abilities:

• The ability to prioritize tasks and manage your workload effectively is crucial for optimizing productivity in today's fast-paced work environment
• Keen observance of particulars and capability to oversee private and delicate information
• Being able to communicate clearly, confidently, and while being mindful of cultural nuances are crucial components of solid written and verbal communication skillsets
• The knack for making sound judgments and the inclination to assume responsibility
• In order to remain competitive, companies must have a culture that prioritizes adaptability and creative thinking
• Skillful in managing multiple responsibilities at once
• Proficient in navigating Google Docs, Sheets, Drive, Email and has the knack for identifying and resolving minor technological issues
• Possessing the skill to make sound decisions and function efficiently without constant supervision
• The skill to handle and protect confidential information that is crucial to the success of the organization, and the welfare of its members and employees.
• A vital component of any profession is the ability to comprehend and follow the Professional Code of Conduct
• It is important to have a clear focus on achieving measurable results in order to demonstrate the impact of one's contributions to the organization
• As a team leader, motivating team members towards the achievement of shared goals requires effective communication, constant encouragement, and leading by example. By doing so, individuals are empowered to take ownership of their respective responsibilities and work collaboratively towards the common goal
• One of the fundamental skills in today's job market is the ability to solve complex problems both independently and as part of a team
• Adept team player: You have a knack for integrating different departments in pursuit of a common purpose. You excel in creating strong bonds and fostering positive working relationships across the organization.
• Positive interactions fuel your personal growth and you welcome meaningful engagement
• An innovative thinker: You can change the traditional framework to develop cutting-edge ideas. You take pleasure in coming up with out-of-the-ordinary concepts.

Qualifications & Requirements:

• A preference is given to individuals with a Bachelor's degree, but a blend of education and hands-on experience is also considered
• The candidate possesses over 4 years of applicable experience in the management of multifaceted operations across various locations
• Individuals with a background in healthcare, retail, or hospitality are encouraged to apply
• The job opening is a combination role, necessitating travel to all office sites, which can account for up to 60% of the work week
• Reliable internet and phone services are integral to remote work, and it is critical to consider a plan with a download speed of at least 50M and an upload speed of 10M or higher, in addition to a robust WiFi signal from your remote location
• Adherence to pre-employment conditions and fulfilling all the relevant state and job-related screening standards is mandatory before selecting the desired candidates. The requisites may include fingerprinting, drug testing, health assessment, and basic first aid/CPR, as per the state-specific prerequisites.

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If you don't feel ready to submit your application, reach out to us for general evaluation.